Online Ordering for Non Account Customers
Online Ordering is accessible only by account customers via their own unique account ID/password pair, using Secure Socket Layer encryption to provide secure information transfer between the server and the requesting client. Supplier Staff and their customers will login from the public page and will need to be authenticated before they can view the Online Ordering page. Login control is via the T&HE's user profiling infrastructure. The user's login profile controls what users are able to do and see within the Online Sell Side Catalogue environment. It also provides for Frequently Ordered Products template delivery and default delivery and ordering information by customer.
The Ordering Function
Online Ordering functions (similar to Shopping Cart) - allows customers to browse and select products, modify order quantities, and view their specific prices before finalising order.
Customers receive a printable version of the order for them to print out and retain at completion of order. This includes a unique identification number as well as all order header details and line items. By default, orders are sent to the Supplier's nominated email address. A preferred option is for the orders to be sent directly to the supplier in their preferred format, via T&HE Document Exchange service.
The system supports Visa, MasterCard, and Bankcard. American Express and Diners Club can be supported for a small additional cost. All transactions take place in real-time, meaning that an order is only confirmed once the payment has been successfully made.
Security
All interaction between the customer and the web server in relation to the order is achieved via an SSL session using a 128-bit key. In addition, another SSL session is used between the web server and the payment gateway. The use of SSL greatly reduces the risk of sensitive information being intercepted and understood by a third party while in transit across the Internet. Credit card numbers are not stored on the web server.
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